Amazon has announced that it will no
longer be accepting returns for smartphone purchases in India.
From
February 7 onwards, Amazon will only allow customers to initiate a replacement
for their purchase, and not a return with refund. Those who received a damaged
device will get a free replacement but under no circumstances will the phone be
taken back for a full refund.
If
this sounds bad, it's important to consider Amazon's reason for doing this.
Buyers often purchase a device, use it for a while within the return period,
and then send it back even if there is nothing wrong with the device. The
seller would then have to bear the cost of the device, not to mention the two
way shipping cost for Amazon. It is for this reason that the company has
decided to stop accepting returns. Amazon's rival in India - Flipkart - has a
similar no-return policy, and only does replacements for damaged units.
Unfortunately,
those with a genuine reason to return a product after purchase are now left out
in the cold due to a few people abusing the system.
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